Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During peak periods or high order volumes, processing times may be slightly extended. Customers will be notified if any significant delay occurs.

Shipping Methods & Delivery Time

We offer standard and expedited shipping options depending on the destination and product type.

Standard Delivery (UK): 2–5 business days after dispatch
International Delivery: 7–15 business days after dispatch (varies by location)

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

Shipping Coverage

We currently ship to UK-wide addresses and selected international destinations.

Availability of shipping options will be shown at checkout based on your delivery address.

If we are unable to ship to your location, you will be notified before completing your order.

Shipping Charges

Shipping fees are calculated at checkout based on:

Delivery location
Order size and weight
Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details.

Tracking information may take up to 24–48 hours to update after dispatch.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will work with the courier service to investigate and resolve the issue as quickly as possible. In cases where a shipment is confirmed lost, we will offer a replacement or refund in accordance with our policy.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to address issues, additional shipping charges may apply for re-delivery.

Customs, Duties & Taxes (International Orders)

For international orders, customers may be responsible for paying customs duties, import taxes, or additional charges imposed by their country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Shipping Restrictions

Some items may have restrictions due to size, weight, or destination regulations. If a product cannot be shipped to your address, this will be clearly indicated before purchase.