Refund and Returns Policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must include original packaging and all accessories
Proof of purchase (order confirmation or receipt) is required

Items that are damaged due to misuse or improper handling are not eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable or hygiene-sensitive products (if applicable)
Items marked as “final sale” or “non-returnable”
Gift cards or promotional vouchers

Return Process

To initiate a return, please contact our customer support team with:

Your order number
Reason for return
Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions, including the return address.

Customers must ensure the item is securely packaged to avoid damage during transit.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
In cases where the return is due to our error, we will cover the return shipping cost or provide a prepaid label where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time is typically 5–10 business days depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.